Refund policy

Returns & Refunds Policy

We want you to be entirely delighted with your Flaner Boutique pieces. If for any reason you are not completely satisfied with your purchase, we are here to help make it right.

Standard 14-Day Returns We gladly accept returns on standard, unpersonalised jewellery. You have 14 days from the date you receive your order to request a return.

To be eligible for a refund, the item must be returned to us unworn, in its original condition, and safely packed.

Bespoke & Custom Items (Non-Refundable) Because our signature gifting experience is hand-crafted specifically for you, we cannot accept returns on personalised goods. Under UK consumer law, the following bespoke items are strictly non-refundable:

  • Custom-printed name gift boxes

  • Bespoke printed photo cards

  • Custom-made or uniquely personalised jewellery pieces

If you are returning a standard piece of jewellery that was purchased alongside a bespoke box or photo card, we will process the refund for the jewellery itself, but the cost of the custom packaging components will be deducted from your final refund.

How to Start a Return To initiate a return, simply reply to your original order confirmation email or reach out directly to flanerboutique.uk@gmail.com. Please include your order number and a brief note regarding which item you would like to return.

I will personally reply with the return shipping address and instructions. Please note that return postage costs are the responsibility of the buyer, and we strongly recommend using a tracked Royal Mail service, as we cannot be held responsible for returns lost in transit.

Faulty or Damaged Items We meticulously check and hand-pack every piece in our studio, but if an item arrives faulty or damaged, please contact us immediately. Send an email with a clear photograph of the issue within 48 hours of delivery, and we will swiftly arrange a replacement or a full refund, including any custom packaging costs.

Processing Your Refund Once your return is received and inspected in our studio, we will send you an email to confirm. Approved refunds will be processed automatically to your original method of payment within 5 to 7 working days.

If you have any questions about an item before you purchase, or need help deciding on a bespoke detail, please reach out. I am always happy to help you find exactly what you need.