Delivery & Returns

We know that when you're ordering a gift, when it arrives matters. Every order is carefully prepared and beautifully presented, so it's ready to make someone's day special.

Please find our delivery and returns information below.

Delivery

Beautifully made, carefully packed and dispatch time is the time we need to carefully prepare your order before it is handed to Royal Mail ready to gift

Delivery at a Glance

Most jewellery
Dispatched within 1–3 working days

Personalised jewellery
Dispatched within 7 working days

Standard UK delivery
Royal Mail Tracked 48

Free UK delivery
On orders over £35

Dispatch Times

Most jewellery

Most non-personalised jewellery is dispatched within 1–3 working days.

This includes our ready-to-gift jewellery and most standard jewellery occasionally vary, particularly during busy periods. Once your parcel has been handed to Royal Mail pieces.

Personalised jewellery

Personalised jewellery is made especially for you and requires additional preparation.

Items such as name necklaces and other made-to-order personalised jewellery are usually dispatched within 7 working days.

Please allow this additional preparation time when ordering personalised jewellery for a birthday, wedding or other special occasion.

Delivery Service

Royal Mail Tracked 48

Our standard UK delivery service is Royal Mail Tracked 48.

Once your order has been dispatched, you'll receive a dispatch confirmation with tracking information where applicable.

Please note that Royal Mail delivery times can occasionally vary, particularly during busy periods. Once your parcel has been handed to Royal Mail, delivery is outside our direct control.

Free UK Delivery

Free delivery on orders over £35

We offer free UK delivery on orders over £35.

For orders below £Once your order has been dispatched, we'll send you a dispatch confirmation with information doesn't update immediately, please allow some time for Royal Mail's tracking35, the applicable delivery charge will be shown at checkout.

Tracking Your Order

Follow your parcel

Once your order has been dispatched, we'll send you a dispatch confirmation with tracking information where applicable.

Please check your junk or spam folder if you can't find the email.

If your tracking information doesn't update immediately, please allow some time for Royal Mail's tracking system to update after your parcel has been handed over.

What If My Order Is Delayed?

Has your parcel taken longer than expected?

Royal Mail can occasionally experience delays, particularly during busy periods such as Christmas and other major gifting occasions.

If your parcel hasn't arrived within the expected timeframe, please contact us with your order number and we'll, but if something isn't quite right, please contact us and we'll be happy to help be happy to help.

If you've ordered personalised jewellery, please remember that the 7 working day preparation time comes before the Royal Mail delivery period.

Returns & Exchanges

We want you to love your jewellery

We hope you'll love your order, but if something isn't quite right, please contact us and we'll be happy to help.

Our returns policy differs depending on whether your item is personalised or non-personalised.

Non-Personalised Jewellery

For eligible non-personalised jewellery, you can request a return within 14 days of receiving your order.

Returned items must be:

• Unworn and in their original condition
• Free from damage, marks or signs of wear
• Returned with their original packaging where possible

Please contact us before sending anything back so we can provide the appropriate return instructions.

Please contact us before return has been received and checked, we'll process any applicable refund in accordance with our returns policy.

Personalised Jewellery

Because personalised jewellery is made especially for you, personalised items cannot normally be returned simply because you have changed your mind.

This includes items such as:

• Name necklaces
• Engraved jewellery
• Other jewellery made specifically with your chosen personalisation

Please carefully check your personalisation details before placing your order.

Something isn't right?

If your personalised item arrives damaged, faulty or has been made incorrectly, please contact us and we'll be happy to help.

Your statutory rights are not affected.

Damaged or Faulty Items

Received a damaged or incorrect item?

We're sorry if something isn't right with your order.

Please contact us as soon as possible and include:

• Your order number
• A description of the issue
• Clear photographs of the jewellery
• Photographs of the packaging, if relevant

We'll review the issue and work with you to find the appropriate solution.

How to Request a Return

1. Contact us

Please contact us before returning your item and include your order number and the reason for your return.

2. Wait for our instructions

We'll let you know what to do next and provide the relevant return information.

3. Send your item back

Please package your jewellery securely so that it is protected during return transit.

4. Refund

Once we receive and inspect your returned item, we'll process any applicable refund in accordance with our returns policy.

Important Information

Please remember that personalised jewellery is made specifically for you, so please check all personalisation details carefully before placing your order.

If you need your jewellery for a particular date, we recommend ordering as early as possible and taking the store, I recommend having your final returns wording checked against your actual policy and UK consumer-law obligations before publishing—particularly the treatment of personalised goods and faulty/incorrect items. The wording above is designed as customer-facing copy, not as a substitute for legal advice. relevant preparation and delivery times into account.

For the most accurate delivery estimate, please check the delivery information shown on the product page before placing your order.