Frequently Asked Questions

Everything you need to know

Buying jewellery as a gift should feel exciting, not stressful.

We've answered some of the questions we're asked most often below. If you can't find what you're looking for, please get in touch and we're happy to help.

About Our Jewellery

What type of jewellery do you sell?

We offer a range of jewellery designed for gifting and everyday wear, including delicate minimalist pieces, birthstone jewellery, bridal jewellery and personalised designs.

Each product page includes specific information about the materials, dimensions and care instructions for that particular piece.

Is your jewellery suitable for everyday wear?

Many of our pieces are designed to be worn regularly, but we recommend following our Jewellery Care Guide to help keep your jewellery looking beautiful for longer.

As a general rule, remove jewellery before showering, swimming, exercising and sleeping, and avoid contact with perfume, lotions and other chemicals.

Where can I find the materials and dimensions?

You'll find the specific Materials & Dimensions information on each product page.

Because our jewellery range includes different materials and finishes, we recommend checking the individual product page before ordering.

Gift Packaging

Does my jewellery come gift-ready?

Yes. Gift-ready presentation is included with your order at no extra cost.

Your jewellery is carefully prepared and beautifully presented so it's ready to give when it arrives.

What is included with the £0 Gift Ready option?

Our standard Gift Ready option includes beautiful gift presentation and packaging, ready for you to give.

Gift Ready · £0

Can I add a photo and personal message?

Yes.

Our Photo + Message upgrade allows you to add a favourite photo and your own personal message.

Photo + Message · +£3.50

What is included in the Fully Personal to the recipient, we recommend adding a personal message through one or your parcel appears to be delayed, please contact us with your order number and we'll beised Gift?

Our Fully Personalised Gift option includes:

• Your chosen photo
• Your personal message
• Their name on the gift box lid
• Personalised text on the ribbon

Fully Personalised Gift · +£8

How do I add personalisation?

Select your preferred gift option on the product page.

If you've chosen a personalised option, you'll then be prompted to provide the relevant photo, message and other personalisation details.

Please carefully check your details before submitting your order.

Can I send the gift directly to the recipient?

Yes. You can have your order delivered directly to the person you're buying for.

If you're sending the gift directly to the recipient, we recommend adding a personal message through one of our personalised gift options.

Personalised Jewellery

How long does personalised jewellery take?

Personalised jewellery such as name necklaces and other made-to-order personalised pieces is usually dispatched within 7 working days.

Please allow this preparation time before the Royal Mail delivery period.

Can I change my personalisation after placing my order?

If you need to make a change, please contact us as soon as possible with your order number.

We will do our best to help, but once a personalised item has entered production, we may not be able to make changes.

Can I return personalised jewellery?

Because personalised jewellery is made especially for you, personalised items cannot normally be returned simply because you have changed your mind.

If your personalised item arrives damaged, faulty or has been made incorrectly, please contact us and we'll be happy to help.

Your statutory rights are not affected.

Delivery

How quickly will my order be dispatched?

Most jewellery is dispatched within 1–3 working days.

Personalised jewellery, including name necklaces and other made-to-order personalised pieces, is usually dispatched within 7 working days.

How will my order be delivered?

Our standard UK delivery service is Royal Mail Tracked 48.

Once your order has been dispatched, you'll receive a dispatch confirmation with tracking information where applicable.

Do you offer free delivery?

Yes.

We offer free UK delivery on orders over £35.

For orders below £35, the applicable delivery charge will be shown at checkout.

How long will my order take to arrive?

Your order has two stages:

Preparation & dispatch

Most jewellery: 1–3 working days

Personalised jewellery: 7 working days

Delivery

Once dispatched, your order is sent using Royal Mail Tracked 48.

Please remember that delivery estimates are not guaranteed dates, as occasional postal delays can occur.

I need my order for a specific date. What should I do?

We recommend ordering as early as possible.

Please take the preparation time into account when ordering, particularly for personalised jewellery.

If you have a specific date in mind, please check the estimated delivery information on the product page before ordering.

If you're unsure, contact us before placing your order and we'll do our best to advise you.

My tracking hasn't updated. What should I do?

Tracking information may take some time to update after your parcel has been handed to Royal Mail.

If your tracking hasn't updated or your parcel appears to be delayed, please contact us with your order number and we'll be happy to help.

Returns & Exchanges

Can I return my jewellery?

Eligible non-personalised jewellery can be returned within [YOUR RETURN PERIOD] of receiving your order, provided it meets our returns conditions.

Please contact us before sending anything back.

What condition does my jewellery need to be in for a return?

Returned jewellery should be:

• Unworn
• In its original condition
• Free from damage, marks or signs of wear
• Returned with its original packaging where possible

Can I return a personalised item?

Personalised items cannot normally be returned simply because you've changed your mind, as they are made especially for you.

If your item is faulty, damaged or has been made incorrectly, please contact us.

What if my jewellery arrives damaged?

Please contact us as soon as possible with:

• Your order number
• A description of the problem
• Clear photographs of the jewellery
• Photographs of the packaging, if relevant

We'll review the issue and work with you to find an appropriate solution.

How do I request a return?

Please contact us before returning your item.

Include your order number and the reason for your return. We'll then provide the relevant return information and instructions.

For you're buying multiple gifts, you can select the appropriate gift option for each eligible product for bridesmaids, weddings or another special occasion and need several personalised gifts, please make sure the personalisation details for you need help choosing a gift, have a question about personalisation, or want to check delivery before ordering, we're here to help full details, please see our Delivery & Returns page.

Jewellery Care

How should I care for my jewellery?

To help keep your jewellery looking beautiful:

• Remove it before showering or swimming
• Remove it before exercising and sleeping
• Avoid perfume, lotions and other chemicals
• Keep it away from prolonged moisture
• Gently wipe it with a soft, dry jewellery cloth
• Store it somewhere clean and dry

For more information, please see our Jewellery Care Guide.

Can I wear my jewellery in the shower?

We recommend removing your jewellery before showering, bathing or swimming.

Regular exposure to water, moisture and chemicals can affect the appearance and finish of jewellery over time.

How should I store my jewellery?

Keep your jewellery somewhere clean, dry and away from direct sunlight.

Where possible, store pieces separately to help prevent chains from tangling and surfaces from scratching.

Ordering

Can I add a gift message to my order?

Yes. You can choose our Photo + Message or Fully Personalised Gift option on eligible products.

Can I order more than one item as a gift?

Absolutely.

If you're buying multiple gifts, you can select the appropriate gift option for each eligible product.

If you're placing a larger order for bridesmaids, weddings or another special occasion and need help, please contact us.

Can I order jewellery as a gift and send it directly to someone else?

Yes. Simply enter the recipient's delivery address at checkout.

Our gift-ready presentation means your jewellery can arrive ready to give.

Can I include different personalisation for multiple gifts?

If you're ordering several personalised gifts, please make sure the personalisation details for each item are entered correctly.

If you're unsure how to place a larger or multiple-item order, please contact us before ordering and we'll be happy to help.

Something Else?

We’re happy to help 💕

If your question isn't answered here, please get in touch.

Whether you need help choosing a gift, have a question about personalisation, or want to check delivery before ordering, we're here to help.

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